Hyderabad: From offering free rental space to Information Technology (IT) companies and counselling their directors to prevent layoffs to widening its IT training programme, the Telangana government has been proactively taking measures to minimise the damage of the Covid-19 crisis on its software sector.
The KCR-led government has also allowed the IT companies, since 1 June, to resume work with 100 per cent of their workforce. It is further focussed on attracting investments and enterprises that are looking to move away from China and other large manufacturing countries.
“Several NRIs who are keen to move back to their home state of Telangana would need sufficient business opportunities here to take a final decision in this regard,” said Jayesh Ranjan, principal secretary, IT department. “So we have been in touch with the Indian high commissions in many countries and the European Business Group to spread the word on the benefits of investing in Telangana.”
And the state has good reason to ensure that its IT sector, much of it concentrated around capital Hyderabad, is up and running at the earliest.
For one, it’s a major revenue source. Telangana has managed to double its IT exports in the six years since the state was formed. From Rs 66,276 crore back in 2014-2015, exports have now grown to Rs 1,28,807 crore in the 2019-2020 fiscal year, according to government data accessed by ThePrint.
This, in turn, has helped provide additional employment to 2.1 lakh professionals in the IT industry, officials of the state IT ministry said.
Telangana registered a 17.93 per cent growth in IT exports for 2019-2020, more than double the national average of 8.09 per cent, according to the IT department’s report released by the chief minister’s office on 20 May.
IT Minister K.T. Kama Rao, while submitting the annual report, had claimed that despite the onset of Covid-19 during the last quarter of the financial year (January 2020-March 2020), “a phenomenal export growth was recorded”.
According to the report, IT employment in Telangana also grew at a 7.2 per cent in the last fiscal year as compared to the national average of 4.93 per cent.
But the lockdown has hit the industry in more ways than one, despite most of them switching to the work-from-home model. Most firms have found it difficult to adjust to work from home due to data protection concerns, internet connectivity and stretched working hours. They also expressed concerns on having to pay rent despite not occupying the offices.
IT players pointed out that some staff did not have necessary equipment, like laptops, and even if they did, the work culture, of a trust deficit between bosses and employees, affected work.
Others pointed out that some clients stayed away due to data protection fears, clients were apprehensive to do business.
Bharani Aroll, president, Hyderabad Software Enterprises Association (HYSEA), said that even post lockdown, the night curfew in the city has added to concerns as for multiple IT firms, clients are abroad.
“As even when relaxations were announced, the night curfew remained due to which we couldn’t have even 30 per cent staff operating from the offices as they would have issues returning at night as the government was monitoring that,” Aroll told ThePrint, adding that no public transport is available either and not everyone has private vehicles.
“Although relaxation for the IT sector is 100 per cent, the night curfew can be an obstruction,” he added. “Those on night shifts with US, UK clients cannot be working in office as they cannot be at work beyond a particular time, so we would rather have everyone work from home.”
Free rental space, fewer layoffs: State IT dept’s new focus
The IT industry contributes 1,50,000 crore to Hyderabad annually, according to a senior official of the state government. Of this revenue, 60 per cent comes from major IT players such as Google and Microsoft while the remaining 40 per cent comes from the mid-scale and very small firms.
“Given the lockdown, it is estimated that there will be a loss of 30-40 per cent overall,” IT Principal secretary Jayesh Ranjan told ThePrint. “The losses will be calculated only in the time to come since the firms continued to work on the projects that they had from earlier.”
Ranjan added that over the next two months, there will be a drop of 20-40 per cent in terms of the number of projects from US clients in particular. “So say if they were getting Rs 100, they will now get Rs 40,” he said.
It is to mitigate these losses that the government has come up with a number of measures.
According to Ranjan, a chief challenge has been helping IT firms reduce their real estate bills.
“Many firms aren’t able to pay rentals for their office buildings given the losses encountered during this phase, so depending on the situation and firms that reach out to us, we will either provide them free rental space in certain pockets of Hyderabad, outskirts of other towns or at Warangal,” he said. “We will also provide land at subsidised rates.”
The government had constituted a task-force to help cope with the impact of Covid-19 on the IT industry in Hyderabad. “The committee comprises three government officials and three industrialists to ensure we are keeping everyone’s best interests in mind while taking decisions,” Ranjan said.
A key initiative of the task-force has been examining layoffs across IT firms in Hyderabad.
“The team members examined 91 such cases, of which 65 per cent were successfully taken care of,” added the government official. “If we found that a (layoff) case could have been avoided, we got in touch with the firm convincing them to retract the decision.”
The IT principal secretary further told ThePrint that in one such case, the committee managed to get a company, Quess Corp, to take back 18 employees it had laid off.
The state government also has the first-of-it’s-kind platform for women entrepreneurs, WeHub, which it launched three years ago. Its office, in the posh locality of Jubilee Hills, is an exclusive incubator for women entrepreneurs.
Now, in the aftermath of the lockdown, WeHub is working on bringing women back to work in the post Covid world. It signed an MoU with VMware, an American solutions company, for its VMinclusion upskilling and return-to-work programme.
“The aim is to provide a platform for deeper and better network opportunities for women in technology,” said CEO of WeHub, Deepthi Ravula, adding that the focus during the pandemic was to ensure that the startups WeHub works with sustain during this time period.
“We are doing this by working with our startups 1-1 to guide them with interventions needed in organisational management, financial remodelling, financial linkages including debt and credit linkages, government liaising, product diversification, acquiring new customers,” she told ThePrint. WeHub has already received 340 applications linked to the Credit Linkages drive since 1 June.
TASK now open to candidates beyond youth
The state government has also got its Telangana Academy for Skill and Knowledge (TASK), a non-profit skill development organisation that it runs for students, to now open up courses to a wider range of people in the IT sector.
“There are people who might find survival difficult given the changing dynamics amid the pandemic so perhaps they need to re-train themselves in technology, artificial intelligence, and other such programmes to stay relevant,” Ranjan said. “So the institute will allow people from the IT sector to attend its skill development courses.”
This could include people who have lost their jobs and wish to upscale their skills for increased job market value in this sector, he added.
The CEO of the institute, Srikant Sinha, told ThePrint that another objective for TASK is to ensure adequate manpower in the districts, away from Hyderabad, for companies that look to move there. Sinha said TASK will be collaborating with Coursera to start some courses in a week’s time.
Coursera is an online learning platform founded by Stanford computer science professors Andrew Ng and Daphne Koller. It offers open online courses, specialisations, and degrees.
Sinha said the initiative has been called the “First Day First Hour (FDFH) productivity programme”.
“Small and medium-sized organisations that move to districts in the state and get housed in the IT towers there will grapple with getting the right manpower in the districts,” Sinha said, adding that TASK will work closely with such organisations to provide entry-level manpower.
“In case, an organisation is looking for some specific skills that are not available in the districts, then based on their requirements, we will jointly design and implement a skilling program,” the CEO said. “Based on their eligibility criteria, we will shortlist candidates, and commence the skilling programme for the candidates along with the partner organisation.”
He further said that the trained and skilled candidates will be provided to the organisations without any added cost for training. “This will help these organisations that have been hit by the lockdown, to commence operations within a short time itself,” Sinha said.
Firms continue work-from-home measures
Despite the government measures, the IT companies are adopting a ‘wait-and-watch’ policy for now.
A majority of firms in Hyderabad, one of the country’s biggest IT hubs, continue to work from home, a decision driven by apprehensions among the workforce, operational challenges such as ensuring social distancing in office, and continued restrictions on people’s movement especially with a night curfew still in place here.
IT department officials said 85 per cent of the firms still continue to operate on the work-from-home model and are hesitant to resume office operations at this stage. While a few companies have chosen to resume operations, only 20 to 30 per cent employees physically visit the office.
Low office occupancies are expected to continue until the end of this month, industrialists told ThePrint. With the recent spurt in cases in the state, employers are playing it safe.
B.V.R. Mohan Reddy, executive chairman of Cyient, a global engineering and technology solutions company, feels the biggest challenge has been the uncertainty that the pandemic brought with it. “No company had a business certainty plan in this, so we had to enable our employees and provide them with the setup — be it hardware, software, or dongles to ensure proper connectivity,” Reddy said.
He lauded the government for ensuring uninterrupted power supply and giving essential permissions and passes during the lockdown to help move equipment from the office to the homes of employees. “But the mindset is still traditional. For the work-from model to sustain in India, a change of mindset is also required,” Reddy told ThePrint, explaining that work was about outcome-based evaluation more than the number of hours someone puts in while sitting at home.
Nasscom’s national GCC chair V. Laxmikanth, while admitting that most Global Capability Centres (GCCs), were adopting cautious attitudes while returning to work, said offices now need to be re-designed for the pandemic. “This could mean allowing seating for only 600 people where earlier 1,000 employees could be seated,” he further said.
On the other hand, CEO of online transport aggregator, Abhibus, Rohit Sharma, has been closely working with private as well as state operators to find ways of mutual survival. While the firm opened its offices from 1 June, 70 per cent of its staff still work from home.
“We launched train booking, free cancellation during the pre-lockdown period and at the same, we have been utilising this time to do more tech innovations and we are gradually reviving,” said Sharma, adding that he was hoping taxes would be waived off.
Similar situation in Bengaluru
Like in Hyderabad, Bengaluru, India’s Silicon Valley, has seen a huge impact on IT and iTES companies during and post the lockdown.
The worst hit have been small and medium enterprises (SMEs) and startups, which have seen 60-65 per cent of businesses being affected due to the lockdown.
Most companies have used digital tools for meetings and collaborations but the feedback from the sector has been that work from home is not a sustainable model for some companies due to network issues and poor power infrastructure.
Other issues that the industry is tackling are payment of rent and electricity, which are some of the biggest expenses that companies face and have to pay despite not using their office premises.
NASSCOM has written to the Karnataka government to waive rent for nearly 10,000 of its warehouses for the next 60 days. It has also sought GST waivers on some products or partial relaxation of GST for a period of time. The industry body has also urged the government to not increase rent on office premises.
Karnataka’s Information Technology and Biotechnology Minister Dr Ashwath Narayan told ThePrint that the concerns have been taken into consideration and will be addressed by the government as much as it can.
“Karnataka’s IT industry is self-sufficient and has been able to manage things well during the lockdown and post lockdown as well. We have several large, mid and small scale companies and if they need any help, we will extend it,” he said. “With regards to rentals of office spaces, it is an understanding between the developer and the IT companies where they are situated. As of now, several developers have given discounts during the lockdown. If the companies seek our help, we will consider it.
With inputs from Rohini Swamy