Medical emergencies strike without warning in the form of an accident or sudden illness. Research has shown that many patients with severe injury or heart attack or any other life-threatening medical conditions, die within the first one hour. Hence this is called ‘Golden hour’.
It is important that the patient reaches an appropriate advanced health care facility within this hour. Integrated referral transport system that operates 108 ambulances, Janani Express and 104 call centres in Madhya Pradesh in India is operated by Ziqitza healthcare Limited.
Over the last five years, Ziqitza and the state government have been making joint efforts to provide the best accessibility for patient transfer to the nearest government hospital in case of an emergency to ensure timely treatment.
“India being the second most populated country, the number of road accidents is also at its peak, there are thousands of calls received every day and ambulances are needed in hundreds of places, but we at Ziqitza Healthcare Limited are ready every moment to help in every city, every village. Real-time monitoring system has also improved the backdrop facility provided to patients. Emergency cases are served by Janani and 108, their main job is to take the patient to the hospital and to the real-time monitoring cell closely track the ambulance movement from start to end,” Chandan Dutta, head, Government Business, Ziqitza Healthcare Ltd.
“Through this team, the ambulance is monitored in real-time when it is dispatched by a call center on a case, a team of about 50 people monitors almost all the ambulances through the Global Positioning System (GPS). Everything is being monitored from when the ambulance reaches the patient, when he is hospitalised and when the ambulance comes back to the base location, the objective of this team is to reach the patient as soon as possible and make an ambulance available for the next case or patient,” Dutta added.
He further notes: “Ziqitza’s call center is the only integrated call center in the country where all the facilities are available. We are also committed to continue these services with our best capabilities.”
Integrated Referral Transport System
The desired response time for any untoward instance, 20 to 30 minutes from the moment a person calls 108 and to make sure that the response time is met, is being monitored by the RTM Cell Task.
The RTM cell desk is a dedicated control room that keeps live monitoring on all ambulances and alerts and asks them to move on time so that the response time could be met.
The RTM cell desk takes action if the ambulance is not moved in two minutes of case assignment, if an ambulance is stopped during a case, if an ambulance is moving without a case, or if an ambulance is deviating route.
In all such scenarios, a call is made from the control room to identify the reason. If the reason is not justified then corrective measures are taken and the ambulance is moved. With all this in place, there is an improvement in response time on a month-on-month basis.
“Response time has improved a lot. If we talk about the last 6 months, after the formation of this system, every case has been monitored due to which the space-time of every 108 ambulances reduced from about 28 to 24 minutes. Due to which 108 ambulance workers are reaching people early and giving them treatment and safely getting them admitted to close government hospital, this has become possible because of 108 team, government and people of the state,” Dutta said.
“The rest of the parameters have also been improved: currently the ambulance ends sooner than before so that it is ready for the second case. Teams at Ziqitza Rajasthan & Ziqitza limited Rajasthan have backed similar observations,” he added.
About Ziqitza Healthcare Limited
Ziqitza Health Care Limited (ZHL) has been one of the leading players in India’s Emergency Medical Services industry since 2005.
ZHL Rajasthan appreciates Ziqitza for its ultra-technology Real-Time Monitoring initiative for saving valued lives.
Ziqitza is a “one-stop integrated healthcare solution” for corporate or government that include Integrated Emergency Services and Corporate Health Solutions. The service network includes 3,300 ambulances, state of art helpline centres and medical mobile units that service 2 customers every second in India. We work with multiple state governments and 75 corporate clients in India and the Gulf. Ziqitza Limited is the winner of Global Real impact Awards and Times Social Impact Award.
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