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Remote working is starting to show tears. But going back to office isn’t only solution

Burnt-out workers are looking for any direction from management now.

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Over eight months ago, with haste and necessity, workers and organizations across the globe were thrown into “the great remote work experiment.”

What was arguably an adequate short-term solution is now showing signs of wear and tear: Remote workers are burning out, organizational cultures are under threat, and leaders are fretting about the loss of creativity and collaboration.

While some companies are beginning to forge ahead with longer-term plans – like proclaiming that remote work will go on indefinitely or bringing at least some employees back to the office in a COVID-19-safe way – most organizations remain in a holding pattern: intent on returning to the physical office in some capacity, but repeatedly kicking the can down the road.

This is understandable, given the amount of uncertainty about the pandemic. Although a vaccine seems to be in sight, health officials are warning of a grim winter.

As management scholars actively researching and advising companies on their responses to COVID-19, we believe the consequences of just continuing to wing it are piling up.

This doesn’t mean the only solution is an immediate return to the office. Based on research in our field and lessons we’ve learned from our work with companies during the pandemic, we believe there’s a way to make the best of a tough situation. It requires acknowledging the real costs of the remote work experiment – and charting a path forward.

Also read: How lockdowns and working from home can make us less creative

Employee burnout

The remote work experiment seemed to offer an initial boost in productivity. But sustaining such productivity has been difficult, in part because the home wasn’t designed for work and the consequences of “Zoom” fatigue are real. Indeed, emerging evidence suggests burnout is plaguing remote workers across the board.

Yet managing employee burnout is particularly difficult during a pandemic, when people are asked to mostly isolate at home, away from colleagues whose mere presence can often ease work-related stress. Recent research suggests that even small interactions like going out to lunch together and taking a walk can help reduce worker burnout.

Even if re-creations of after-work rituals help in the short term, poor communication from company leaders is a primary cause of burnout. Without some sense of direction, burned out employees simply can’t be reengaged via another virtual happy hour.

Weakened cultures

Another downside of the lack of interaction with colleagues is the impact on organizational culture.

We know from research that organizational culture is a key contributor to job satisfaction and organizational performance. Initial hopes of strengthened cultures as employees navigated the unprecedented shift together are dwindling as time wears on without a physical anchor for sustaining shared cultural beliefs.

What’s worse, corporate policies meant to monitor and control employee behavior – whether while they work remotely or as means to make the office safer – risk eroding worker trust and undermining cultural norms.

And the impact of these policies will likely endure long after the crisis subsides, making it very important for companies to think carefully about the lasting impact and strategies for dealing with COVID-19.

Also read: This country is the real winner of the WFH economy

Interrupted innovation

A third major cost of this sustained remote period of work is the lack of collaboration and its disruptive impact on innovation.

Sure, some collaborations and idea generation can take place via Zoom meetings, but innovation still largely happens in physical spaces: at lab benches, alongside a 3D printer or in unintended office interactions that spark interdisciplinary collaborations. These initial steps become the source of intellectual property, new startups, future commercialization and ultimately consumer value.

But when workers can’t get into their labs and research centers, they can’t plant the seeds for future innovations. Overall, patents have fallen almost 10% year to date, with patents in the life sciences down 20%.

A purpose-driven plan

Though the pandemic is still with us, organizations and workers need a plan now – and can’t wait for a vaccine to allow everyone to come back to the office.

To us, this isn’t simply about logistics, such as deciding whether, when and how to return to the office, but starting to address the downsides of this sustained remote work experiment by reengaging workers around a sense of organizational purpose.

And honestly, it really doesn’t matter all that much what goes into the plan. A long history of scholarship on organizations emphasizes that even the most imperfect plan can have positive effects on morale and team confidence. When conditions are uncertain, a plan provides direction, a sense of purpose and foundation for unity. Moreover, it’s a great way to turn a crisis into an opportunity.

For example, some companies we’ve worked with have crafted plans that focus on addressing pre-pandemic threats such as how automation and AI are changing the very nature of work. They’ve been conducting a top-to-bottom review of jobs and roles to better understand which ones are providing the most and least value, and adjusting accordingly. Others, such as local health care organizations in the Boston area, are focusing on accelerating their adoption of technologies to improve the level of care they can provide patients.

Making a plan doesn’t require certainty about the path of the virus or committing to a return to the office. Rather, it’s about creating a shared sense of purpose to lead workers through one of the toughest periods in world history.

The value of having a plan reminds us of an anecdote – frequently shared by management scholars – involving a Hungarian army platoon briefly thought lost in the Alps during a snowstorm during World War I. Gone for two days, the soldiers suddenly showed up on the third. Asked how they survived, the group leader showed his commander the map that led them back. The punchline: It depicted the Pyrenees, not the Alps.

While it’s not clear if the story is factually based, the message still rings true: In times of uncertainty, often any map will do – even a wrong one.The Conversation

Scott F. Latham, Associate Professor of Strategic Management, University of Massachusetts Lowell and Beth Humberd, Associate Professor of Management, University of Massachusetts Lowell

This article is republished from The Conversation under a Creative Commons license. Read the original article.

Also read: Forget WFH, top global investors are betting big on office space in India


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  1. Employee burnout is never because of WFH…it’s only because of extended timing in work….using the travelling time to work now….using lunch and small breaks as work time now…..All because the company wants the employee to be in desk and not enjoy thinking they are paid to sit in home.

  2. I’ve been working from home for over a decade, and love it. I would never go back to an office. Working from home is not burning employees out; way too many meetings that are unnecessary are burning employees out. micro managers just can’t seem to handle the fact that they can’t look over somebody’s shoulder in an office, therefore, they have endless inning meetings. Stop the unnecessary meetings. Burnout goes away. Simple as that.

  3. WFH for permanent is best solution. Most of people’s are happy with WFH policy. Don’t publish any false report.

  4. I, too, working from home, suffered burnout. On top of that, salary cuts on the excuse of not enough work, while the work was only less for three months. Our salaries were cut, but in fact, we should have been paid more because we were burning the resources of our homes; there was just no compensation for that.

  5. As if companies operating in India give a hoot about employee burnout. Employees are just disposable resources for 98% companies in this country with very weak labour laws. Many companies are not even paying salaries for months, with pandemic as the excuse. You really think they’ll spend money to address burnout? Like most other problems in our society, it will be swept under the rug and companies will continue to publish fake, posterized images on Linkedin saying all is well. Indians are also responsible for this. Most have a servant mentality and easily get exploited by corporations.

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