New Delhi: The Department of Consumer Affairs announced the successful nationwide implementation of the E-Daakhil portal, marking a significant milestone in enhancing consumer rights and ensuring timely justice across India. The portal, now operational in every state and union territory, was recently launched in Ladakh on November 22, 2024, by Brig. (Dr.) B.D. Mishra (Retd.), Hon’ble Lieutenant Governor of Ladakh, a PIB press release stated.
E-Daakhil, introduced as an inexpensive, speedy, and hassle-free mechanism for filing consumer complaints, has been instrumental in streamlining the consumer grievance redressal process since its inception. The online platform allows consumers to file complaints and track their status without the need for physical presence at consumer forums.
The portal’s user-friendly interface simplifies the complaint filing process, guiding consumers through each step. Consumers or Advocates can register on the platform using an OTP-based authentication process or an activation link sent to their registered email address. They can then file a complaint.
Since its launch on September 7, 2020, by the National Consumer Dispute Redressal Commission, E-Daakhil has facilitated the filing of numerous consumer complaints nationwide. It launched in 35 states/UTs (excluding Ladakh) by the end of 2023. As of now, over 2,81,024 users have registered on the portal, with 1,98,725 cases filed, of which 38,453 have been disposed of.
The Department of Consumer Affairs plans to further enhance the platform by launching e-Jagriti, a system designed to streamline case filing, tracking, and management, ultimately improving the accessibility and effectiveness of the consumer justice system. Automating and digitizing processes reduces delays, minimizes paperwork, and ensures timely case disposal, contributing to a more effective and accessible justice system for consumers.