Gurugram, June 1 (PTI) Haryana Chief Minister Nayab Singh Saini on Monday directed officers to ensure that no laxity is shown in the redressal of public grievances, reiterating that providing timely relief to citizens remains a key priority of the state government.
He said every complaint must be examined with due seriousness and resolved within the stipulated time frame.
According to an official statement, the chief minister further said officers should maintain regular interaction with the public and adopt a responsive and accountable approach towards resolving citizens’ concerns. Such an approach, he said, would not only spare people the inconvenience of making repeated visits to government offices but would also make the administrative system more efficient, transparent and citizen-centric.
CM Saini gave these directions while presiding over a meeting of the District Public Relations and Grievances Committee in Gurugram on Monday.
A total of 16 grievances were placed before the committee. Of these, 13 cases were resolved on the spot, while directions were issued to keep three matters pending for further examination. The chief minister directed the concerned departments to submit detailed status reports on the pending cases in the next meeting.
During the meeting, Saini undertook a detailed review of complaints relating to Gurugram’s road network and civic infrastructure.
He sought department-wise information from officers of HSIIDC, the Public Works Department (PWD), Municipal Corporation Gurugram and GMDA regarding the condition of roads in different parts of the city.
He further directed the officers to closely monitor complaints received through the state government’s ‘Mhari Sadak’ mobile application and ensure their prompt resolution. PTI COR KSI KSI
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