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Aviation body to probe why IndiGo crew stopped child with special needs from boarding flight

DGCA forms a three member team to find out what happened, further action after report.

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New Delhi: India’s aviation regulatory body has formed a three-member fact-finding team to look into why a special needs boy was not allowed to board an IndiGo flight in Ranchi on Sunday.

The Directorate General of Civil Aviation said the airlines had submitted a report on the incident.

The DGCA also said its team would go to Ranchi and Hyderabad – where the adolescent boy and his family stay — to investigate the matter. The aviation body said the team would take a week to submit the report following which it would take further action.

IndiGo faced criticism Sunday after it stopped the specially-abled boy from boarding a flight at the Ranchi airport.

The airlines later issued a statement saying: “In view of the safety of passengers, a specially-abled child could not board the flight with his family on May 07 as he was in a state of panic. The ground staff waited for him to calm down till the last minute but to no avail.”

“The airline made the family comfortable by providing them with a hotel stay, the family flew this morning to their destination. IndiGo prides itself on being an inclusive organisation, be it for employees or customers; and over 75k specially-abled passengers fly with IndiGo every month.”

On Monday, Union Civil Aviation Minister Jyotiraditya Scindia said he would personally investigate the incident. He tweeted: “There is zero tolerance towards such behaviour. No human being should have to go through this! Investigating the matter by myself, post which appropriate action will be taken.”

Also read: IndiGo bars specially-abled child from boarding plane at Ranchi airport


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