New Delhi, Mar 11 (PTI) The Delhi government has expanded the Common Service Centre network to over 7,000 in the city for bridging the digital divide, Chief Minister Rekha Gupta said on Wednesday.
In an official statement, the chief minister said these centres spread are now providing 75 key e-district services, including the issuance of certificates for caste, birth, death, income among others.
To prevent exploitation of citizens by middlemen and private cyber cafes, a nominal fee of Rs 30 has been fixed for these services.
Earlier in the day, Gupta held ‘Jan Sunwai’ at her official residence to address public grievances. During the hearing, the chief minister directed the officials for ensuring prompt solutions to the issues raised by residents.
“Listening to citizens and addressing their problems effectively is the true measure of good governance,” the chief minister emphasised.
She said the ‘CM Jan Sunwai Portal’ and its associated mobile app serve as a unified platform where complaints related to the Municipal Corporation of Delhi (MCD), Delhi Development Authority (DDA), Delhi Police and all the departments of the Delhi government can be registered in one place.
The portal allows citizens to track the progress of their complaints. In cases, where a resident is not satisfied with the resolution, the system automatically escalates the matter to higher authorities.
Apart from the online system, Gupta noted that citizens can register their grievances through the call centre helpline (1902) or by visiting the Chief Minister’s Office (CMO) in person. PTI VIT AKY
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