Ziqitza Healthcare Ltd. (ZHL), Asia’s largest private emergency medical service (EMS) provider responsible for 108 ambulance emergency services in Punjab, has successfully served over 44,000 patients across the region during the Covid surge.
Ziqitza operates a fleet of 270 ambulances — 245 with Basic Life Support and 25 with Advanced Life Support. It operates the 108 emergency service number with GPS-enabled ambulances and is professionally managed 24×7 through a centralised call centre. The centre is equipped with latest technology and infrastructure with trained manpower.
The ambulances are strategically located in the operational district in such a way that the entire district can be covered in minimum possible time.
All patients were served relentlessly with strong support from the 24×7 centralised 108 call-centre through the Covid-19 surge, during which the team received about 27,000 emergency calls. A dedicated staff of over 1,500 professionals ensured that each case is managed well to reduce the turnaround time in all aspects, making the system more robust and efficient, catering to the urgent need for ambulance service to save precious lives during the deadly pandemic.
Among these frontline healthcare workers are the Ambulance Crew, who are the first to respond to Covid-19 patients, stabilising the latter on board or during transfers to designated isolation wards. Ziqitza ambulance crew members and helpline staff worked round the clock to transfer these patients with utmost care.
Speaking about the efforts of Ambulance 108, Saikat Mukherjee, Project Head, 108 Ambulance services, said: “108 Ambulance stands committed to address the emergency ambulance needs for the people of Punjab. I am pleased to share that our dedicated team of over 1,500 professionals managed to transfer over 44,000 patients to access the healthcare needs during the Covid surge. ‘Fast, time-bound, accurate’ is the mantra that our teams across all divisions follow to ensure we are able to save each and every life that we can. Team Ambulance 108 continues to work 24×7 to stand for the emergency needs of the patients.”
He added: “Keeping in mind the severity of the second wave of Covid-19, it becomes our utmost responsibility to ensure safety of our ambulance drivers and their families and support each other in every possible way. We are taking all initiatives to vaccinate our employees, provide them with all sort of medical support, and supplement financial needs and resources wherever needed.”
Ziqitza Rajasthan had voiced similar thoughts during the pandemic.
“As an emergency medical service provider, our primary focus has always been to facilitate faster and more efficient transfers of emergency cases to medical institutions. We are deeply appreciative of the support received from the Govt. of Punjab and all the Health Department officers that enable smooth functioning of the ambulance services in the region,” Mukherjee added.
Ziqitza Healthcare Ltd, since its services started in the state in 2011, has successfully transferred over 2 million cases across the state, and has attended over 5,000 emergencies.
About Ziqitza Healthcare Limited
Ziqitza Healthcare Limited (ZHL) has been one of the leading players in India’s emergency medical services industry since 2005. ZHL calls itself a “one-stop integrated healthcare solution” for both corporate and government sectors, providing Integrated Emergency Services and Corporate Health Solutions.
The service network includes 3,300 ambulances, state-of-the-art helpline centres and medical mobile units that services two customers every second in India.
ZHL works with “multiple state governments and 75 corporate clients in India and Gulf”.
Ziqitza is a winner of Global Real Impact and Times Social Impact awards.
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