Card not working, or lost? Here are 5 easy ways to contact Axis Bank credit card customer care

These days, with everyone working against the clock, nobody has time to spare for convoluted processes. Everything should be quick, hassle-free and simple. Credit cards are exemplar of this ideal, being easy to acquire and handle. And of the many brands available in the market, Axis Bank credit cards have proved to be the most convenient of all. 

Axis Bank offers several types of credit cards to cater to your needs. They also provide professional and supportive customer services. What will you do if you lose your Axis Bank credit card or if it’s not working when you are shopping? Gone are the days when you had to wait and undergo torturous procedures.

Axis Bank has an excellent team of customer care professionals who are on their toes to provide 24×7 support services. You can easily contact customer care about issues of any kind with your credit card. 

Here are the five easy methods through which you can contact Axis Bank credit card customer care.

1. Make a call

You can dial the Axis credit card customer care number — 022 6798 7700 — or the Axis Bank toll-free numbers — 1860 419 5555 / 1860 500 5555 — to resolve any issues or queries related to your Axis Bank credit card. You can also contact these numbers if you need any assistance in choosing the right credit card for you, or using the credit card you own.

Axis Bank credit card customer care representatives will be available to support you from 8 am to 8 pm. The interactive voice response or IVR service from Axis Bank is open 24×7.

2. Send an email

Another swift mode to reach out to Axis Bank credit card customer care is through email. The email id is [e-mail]. Use this method to lodge any complaints or address additional concerns about your Axis Bank credit card.

3. Send a SMS 

You can send a SMS to Axis Bank credit card customer care if you require any information, or to resolve any grievances related to your Axis Bank credit card. It is mandatory to follow the message format below to raise a request via SMS. If you are residing in India, you should send this message to 56161600, and if you are an NRI customer, send it to [phone] from your registered mobile number.

• To know your customer ID, type CUSTIDCC <last 4 digits of your Axis Bank credit card>

Eg: CUSTIDCC1234 to 56161600/ [phone]

• To activate your credit card, type ACA <last four digits of your Axis Bank credit card>

Eg: ACA1234 to 56161600/ [phone]

• To locate the nearest ATM, type ATM <Pin Code>

Eg: ATM590905 to 56161600/ [phone]

• To update registered email ID, type UPDATEM <valid Email ID>

Eg: [e-mail] to 56161600/ [phone]

• To download the mobile app, type MBANK

Eg: MBANK to 56161600/ [phone]

4. Use ‘Axis AHA’

Axis AHA is the digital support instantly available on Axis Bank’s official website and mobile app. This chatbot can find quick solutions to all your everyday banking queries and needs. You can simply raise a complaint related to your Axis Bank credit card by beginning a chat with Axis AHA and typing in the concern. Axis AHA will then direct you to the relevant page, or tell you the steps you need to follow. If you want to speak to a customer care executive, you can request it through this chatbot. 

5. Write a Letter

If you don’t want to call, email or send an SMS, you can opt to write a letter to credit card customer care at Axis Bank headquarters. You’ll need to explain your concern in detail so that the necessary action can be taken. Attach a copy of your proof of identification with the letter for any further verification.

Send the letter to: Axis House, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra 400025

International Customer Care

You can use the following international helpline numbers to reach out to Axis Bank credit card international customer care. The helpline number for an international customer is [phone] (non-toll-free), and the numbers below are the toll-free helpline numbers in different countries.

Country	Toll-free helpline numbers
UAE	8000 3570 3218
UK	0808 178 5040
USA	1855 205 5577
Qatar	00 800 100 348
Australia	1800 153 861
Bahrain	800 11 300
Canada	1855 436 0726
Singapore	800 1206 355
Saudi Arabia	800 850 0000

Axis Bank credit card grievance redressal system

To address the complaints and concerns related to your credit card, Axis Bank has an efficient grievance redressal system with three levels of escalation. 

Level 1	Level 2	Level 3
Queries, Request, or Complaint Redressal	The Nodal Officer	The Principal Nodal Officer
This is for customers reaching out to customer care for the very first time.	This is for customers who haven’t received any response from the Axis Bank credit card helpline number.	This is for the customers who want to escalate their concerns to a higher level.
Use the live chat option on the Axis Bank support page through the official website.	Send an email to [e-mail].	Send an email to [e-mail].
Contact Axis Bank credit card customer care on 1860 419 5555 or 1860 500 5555 or 022 6798 7700.	Download and fill in the ‘Grievance Form’ available on the Axis Bank official website, and send it to the following address: Nodal Officer, Grievance Redressal, Axis Bank Ltd, NPC 1, 5th Floor, Gigaplex, Plot No. 1 I.T. 5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai, Maharashtra 400 708	Download and fill in the ‘Grievance Redressal’ available on the Axis Bank official website and send it to the following address: Executive Vice President, 2nd floor, The Ruby, 9, Senapati Bapat Marg, Dadar, Mumbai, Maharashtra 400 028
Visit the nearest Axis Bank branch in person.

You can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI) if you have not received a response from Axis Bank or are not satisfied with the response you received. The details for the Banking Ombudsman are available on the Axis Bank official website and the RBI website.

FAQs

1. What is the Axis credit card customer care number?

The Axis credit card customer care number is 022 6798 7700, and the Axis Bank toll-free numbers are 1860 419 5555 / 1860 500 5555.  

2. What is the international helpline number of Axis Bank?

The international helpline number of Axis Bank is [phone] (non-toll-free).

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