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HomeIndiaZomato App gets 1-star ratings as backlash for 'being biased against Hindus'

Zomato App gets 1-star ratings as backlash for ‘being biased against Hindus’

Out of 2,017 latest reviews on the Zomato App on Google Playstore, 1,569 people gave it a 1-star rating.

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New Delhi: Food aggregator Zomato’s response after a customer cancelled his order over the delivery executive’s religion took the internet by storm Wednesday. But hours after winning hearts on social media, many people seem to have gone after the company, giving it poor ratings.

On Tuesday night, Amit Shukla, a customer from Jabalpur, had tweeted that he had cancelled an order placed on Zomato since a ‘non-Hindu’ rider was allocated to deliver his food.

“Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can’t change rider and can’t refund on cancellation I said you can’t force me to take a delivery I don’t want don’t refund just cancel,” Shukla tweeted.

In response, Zomato had tweeted:

Since the incident, Shukla seems to have deactivated his Twitter account. But his supporters have ganged up against Zomato, advising people to go to Google Playstore and give the company’s app 1-star ratings for being “biased against Hindus”.

Out of 2,017 latest reviews about Zomato that ThePrint has checked, 1,569 gave it 1-star ratings while only 448 gave 5-stars — nearly 77 per cent.

Reviewers have claimed that “this will teach Zomato a lesson” to not “mess with the Hindus”. A few also said they are with “Shukla ji”. Around 228 latest reviews (roughly 11 per cent) contained the word “Hindu”.

Not only these, tweets with #IstandWithAmit also began emerging.

But such coordinated attacks, involving feedback and reviews on social media platforms, is unlikely to affect Zomato’s rating in the long run. The app currently has a rating of 4.3 on the Playstore with 2.6 million reviews and more than 50 million downloads.

There are also many who have also given the company a 5-star rating for being “truly Indian”.

People want to boycott Uber Eats too

Hours after Uber Eats came out in support of Zomato, trolls have been targeting its app too. Along with #boycottzomato, #BoycottUberEats has also been trending on Twitter.

‘Hypocrite’ Zomato

Twitterati has called out Zomato for being biased “against Hindus” and serving halal meat. Many claimed how the company tried to adhere to Islamic customers but prevented Hindus from “practicing” their religion. No wonder then that both halal and jhatka meat were also trending on Twitter.

Giving information about halal meat is to let customers make an informed choice. As an aggregator, the company does not give out this information. It is the restaurants’ job to provide such details to customers on the app.

Trolling and its effect

Trolling on the internet has become a norm of sorts in the past couple of years. As and when similar incidents have taken place, online trolling followed by negative feedback has been rampant. Both detergent brand Surf Excel and cab aggregator Ola had faced similar attacks on Twitter earlier this year.

Surf Excel faced flak for its advertisement promoting religious harmony ahead of Holi. The ad shows a young Hindu girl, dressed in a white t-shirt, choosing to get stained in Holi colours to protect her Muslim friend who has to go to a mosque nearby. This did not go down well with the online trolls who claimed that Surf Excel was promoting ‘love-jihad’.

In fact, some trolls went as far as to give Microsoft Excel a negative review on e-commerce giant Amazon after the incident.

Similarly, a Lucknow resident named Abhishek Mishra had cancelled his cab from Ola since the driver he was assigned was a Muslim. Ola was massively trolled for this.


Also read: Zomato customer issued notice by MP police for spreading ‘religious hatred’


 

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4 COMMENTS

  1. Uber totally supported a user who claimed to cancel a ride because the driver was Hindu and had a Hanuman sticker on the car.

    It is clear that these NAZI companies are pro Muslim and persecute Hindus as a corporate policy.

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