Kolkata, Oct 10 (PTI) The 24-day passenger-centric initiative, ‘Yatri Sewa Abhiyan’, concluded at the international airport here on Saturday, with the facility’s director Vikram Singh terming the drive an operational blueprint for excellence in service at all times.
On the concluding day, frontline personnel and key airport stakeholders were felicitated for delivering exceptional public service.
“Every intervention, from augmenting terminal amenities to refining the warmth and responsiveness of our frontline teams, was guided by our commitment to keeping passengers at the heart of our operations. While the formal campaign concludes today, our mission continues,” he said.
The campaign by the Airports Authority of India on September 17 was aimed at enhancing the overall travel experience by ensuring timely assistance, proper guidance and comfortable facilities for passengers.
Throughout the 24-day drive, Kolkata Airport spearheaded targeted daily themes designed to deliver tangible improvements in passenger comfort, accessibility, operational efficiency and terminal aesthetics. PTI SUS NSD
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