scorecardresearch
Friday, March 29, 2024
Support Our Journalism
HomeIndiaIndiGo stops child with special needs from boarding flight at Ranchi airport

IndiGo stops child with special needs from boarding flight at Ranchi airport

DGCA has asked IndiGo to submit a report after the airline didn't allow a specially-abled child to board a flight with his family on 7 May, claiming the boy was in a 'state of panic'.

Follow Us :
Text Size:

New Delhi: IndiGo barred a specially-abled child from boarding a flight at the Ranchi airport as he was in “a state of panic”, following which the aviation regulator DGCA has started a probe and asked the airline to submit a report, officials said on Sunday.

As the boy was prohibited from boarding the airline’s Ranchi-Hyderabad flight on Saturday, his parents also decided to not take the flight, they noted.

DGCA chief Arun Kumar told PTI that the regulator has sought a report from IndiGo on this matter.

The Directorate General of Civil Aviation (DGCA) is probing this incident and it will take appropriate action, he said.

When asked about the incident, IndiGo said, “In view of the safety of passengers, a specially-abled child could not board the flight with his family on May 7, as he was in a state of panic.” The ground staff waited for him to calm down till the last minute but to no avail, it said.

The airline made the family comfortable by providing them a hotel stay and they flew the next morning to their destination, it said.

“We regret the inconvenience caused to the passengers. IndiGo prides itself on being an inclusive organisation, be it for employees or its customers; and over 75,000 specially-abled passengers fly with IndiGo every month,” it said.

This report is auto-generated from PTI news service. ThePrint holds no responsibility for its content.

Subscribe to our channels on YouTube, Telegram & WhatsApp

Support Our Journalism

India needs fair, non-hyphenated and questioning journalism, packed with on-ground reporting. ThePrint – with exceptional reporters, columnists and editors – is doing just that.

Sustaining this needs support from wonderful readers like you.

Whether you live in India or overseas, you can take a paid subscription by clicking here.

Support Our Journalism

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Most Popular