Gurugram, Sep 1 (PTI) Gurugram police busted a fake call centre and arrested 11 accused involved in cyber fraud by luring US citizens with the promise of providing assistance by posing as Apple customer service, police said on Tuesday.
The police recovered nine laptops, 20 mobile phones, two headsets/microphones, two cars, a motorcycle and a scooter from their possession, they added.
According to the police, cyber police received information that an illegal fake call centre was operating from a plot in Palam Vihar, Gurugram. The call centre was allegedly targeting US citizens by impersonating Apple Customer Service and committing cyber fraud.
A case has been registered at Cyber Crime Police Station West, Gurugram under relevant sections of the BNS and the IT Act.
Acting on the information, the police conducted a raid on Monday. During the raid, the accused were found communicating with foreign nationals in English through X-Lite Dialler and Apple FaceTime using laptops, headsets and mobile phones. A total of 11 accused were arrested from the spot, said police.
According to the police, the accused were identified as Pritpal Singh, Mohammad Rijan Ansari, Chaitanya Goyal, Shahrukh Ansari, Sanjeev Pandey, Shivam, Aditya, Deepak Trivedi, Varun Gautam, all residents of Delhi.
The police also arrested Manish, a resident of Odisha and Neeraj, a resident of Haryana, they added.
During the interrogation, it was revealed that Pritpal Singh was the team leader of the call centre. The accused had rented the premises about three months ago and were operating the fraudulent call centre. Each caller was hired on a commission basis, while the operation was being managed by another person, police said.
“The accused lured US citizens by claiming that their mobile phones were infected with viruses or facing technical issues and persuaded them to call a virtual toll-free number. They impersonated Apple or its representatives through X-Lite Dialler Software and Apple FaceTime, misleading victims in the name of technical support. They further created fear by showing fake Federal Trade Commission (FTC) notices and defrauded victims of USD 10,000 to USD 20,000,” ACP cyber Gaurav Fogat said.
The cheated amount was transferred to foreign bank accounts provided by the call centre owner, while gift voucher/card numbers were also obtained fraudulently, he said. PTI COR SHS SHS
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