Raipur, Jun 9 (PTI) A toll-free Chief Minister helpline, where people from Chhattisgarh can register their grievances, get them addressed from government authorities, and also submit suggestions for development policies, was launched on Tuesday.
Chief Minister Vishnu Deo Sai launched the much-awaited CM Helpline 1076 in Raipur and also unveiled its logo, a government official said.
Speaking on the occasion, Sai affirmed his government is committed to ensure that every citizen’s grievance is heard, resolved within a stipulated time frame and addressed through an accountable administrative system.
He noted that complaints, suggestions and feedbacks received during the ‘Sushasan Tihar’ campaign (Good Governance Festival) highlighted the need for an effective, robust and permanent public engagement mechanism. The CM Helpline has been developed with this objective in mind.
Sai said citizens across the state can now register complaints, submit suggestions and share feedback regarding government schemes and services through the toll-free number 1076.
The Chief Minister stated that the platform will strengthen good governance, transparency and accountability while further enhancing trust between citizens and the administration.
He informed that the helpline has been integrated with WhatsApp to meet the requirements of the digital era, enabling citizens to communicate their concerns via mobile devices easily.
Sai said the system is significant for its extensive coverage, involving nearly 8,000 officials across 42 government departments. A mechanism has been established to ensure that complaints are resolved within prescribed timelines across 1,195 categories.
Sai further shared that every complaint will be assigned a unique identification number, allowing applicants to track the status of their cases online.
If a complainant is dissatisfied with the resolution provided, the complaint will automatically be escalated to higher authorities for re-examination and further investigation. This mechanism will help prevent superficial disposal of grievances and ensure greater accountability, the CM maintained.
He informed that the CM Helpline will operate round the clock seven days a week.
Staff have been deployed in three shifts to ensure uninterrupted services. Secretaries of departments will regularly monitor the system through a dedicated dashboard, while the Chief Minister’s Secretariat will conduct continuous oversight.
Sai emphasised that the CM Helpline is not merely a grievance redressal platform but also an effective medium for strengthening public participation.
“Citizens will be able to submit suggestions on state development, which can contribute to better policymaking and more effective implementation of government programmes,” he noted.
He said inspired by Prime Minister Narendra Modi’s guiding principle of “Nagrik Devo Bhava” (citizens are like deities), the state government is continuously strengthening digital governance.
The CM Helpline will make communication between the government and people more effective and play a significant role in ensuring the timely resolution of issues, Sai insisted.
During the programme, Rahul Bhagat, Secretary to the Chief Minister and Secretary of the Good Governance and Convergence Department, delivered a detailed presentation explaining the functioning, objectives and key features of the CM Helpline system. PTI COR RSY
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