Kolkata, Nov 13 (PTI) Customer experience solutions provider Fusion CX Ltd on Friday said it has signed an agreement to acquire Germany-based impacx group, marking its foray into the Western European country.
The acquisition gives the Kolkata-based company a client base in the German-speaking market it had not served from its own delivery operations, a company statement said.
It has signed a binding agreement with impacx solutions GmbH, tel-inform solutions GmbH and impacx services GmbH, effective from November 1.
Fusion CX Managing Director and CEO Pankaj Dhanuka said, “impacx has kept its enterprise clients for years, one of them since 2003. It has run AI in live operations since 2018 on a platform it built itself, and its teams work in German, French, Dutch and English. That combination is why impacx is our first acquisition in Germany, and 17th overall.”
The acquisition is subject to regulatory and statutory approvals, the company said in a statement.
Kleve-based impacx recorded revenue of about Euro 11.9 million (about USD 13.2 million) in 2025 and has around 250 employees. It has nearshore partners in Croatia and Greece.
Operating under the impacx and tel-inform brands, the group serves more than 270 clients in Germany, Austria, Switzerland, the Netherlands, Belgium, Luxembourg, France and Great Britain.
It works with more than 20 well-known brands in telecom, insurance, retail and consumer goods.
impacx CEO and owner Bernhard Sack said taking the platform further needs more scale and AI investment than a mid-sized German company can carry alone.
“That is why we chose Fusion CX,” he said. PTI BSM BDC
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