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Thursday, August 28, 2025
TopicCall centres

Topic: call centres

It’s a spam call. But who’s calling? A deep dive into the lives of telemarketers

In Part-2 of this 3-part series on the menace of spam calls, ThePrint takes a deep dive into the world of service call centres, telemarketers and cold-calling.

CBI raids ‘aides’ of key accused in $20 million ‘call-centre scam’ that targeted US citizens

At the centre of the case is Gujarat-based company E Sampark, which along with other entities ran call centres and allegedly defrauded foreigners, including Americans.

How police, probe agencies are tackling growing menace of illegal call centres

The hurdles police & probe agencies face include victims not registering complaints or unwilling to record a statement, and the accused, who often deal in Bitcoins & change offices.

Indian call centre Uniphore Software raises $51 million, moves closer to automation

Uniphore Software Systems Pvt, based in Chennai & Palo Alto, aims to use AI to change the business of call centers by displacing workers with machines.

On Camera

Severe Hyderabad internet outages make it an IT hub without the IT part

Many offices in Telangana have asked their employees to work from home because of heavy rainfall, but it has become impossible due to the internet outages.

‘Not just Russian oil, India tapped us along on trade deal,’ says US treasury secy Scott Bessent

New Delhi: The US is not worried about the rupee “becoming a reserve currency” given that it is at an all-time low versus the...

CDS on differences on theaterisation—views welcome, final call to be in nation’s best interests

The Navy has always been on board with the theaterisation plan, but the Air Force feels splitting up air assets into several theatre commands is futile & will tie up critical systems.

That Oval Office picture for ages deserves closer Indian reading, with a geopolitical lens

Putin sees this as a victory. Europeans have decided to deal with Trump on his terms for the sake of the larger Western alliance. We look at the lessons for us in India.