New Delhi: The Telecom Regulatory Authority of India (TRAI) has issued a consultation paper to seek public comments on the revision of the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR-2018), a PIB press release stated.
The regulations aim to protect consumers from unwanted promotional calls and messages while also allowing businesses to send targeted communications to consenting customers. However, certain issues in implementation require immediate attention.
The consultation paper proposes to strengthen the provisions of the regulations by introducing stricter provisions against the unregistered telemarketers (UTMs) who harass the public through spam calls, improved complaint redressal mechanisms, and explore differential tariffs for voice calls and SMS to discourage UCC.
TRAI is seeking comments from the stakeholders on the areas of public concern raised in the consultation paper. The stakeholders can submit their comments and counter-comments preferably in electronic form on the e-mail address advqos@trai.gov.in.
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