Wednesday, 5 October, 2022
HomeIndia'Need people to cooperate' — officials defend chaos at Delhi airport over...

‘Need people to cooperate’ — officials defend chaos at Delhi airport over COVID-19 screening

Several passengers complained that their passports were seized, and they were made to wait in long queues increasing risk of infection.

Text Size:

New Delhi: In the last three days, several passengers complained of chaos at the Indira Gandhi International Airport due to the mandatory health screening being done to detect coronavirus cases, if any, among those coming to the country.

The move aims to prevent further spread of COVID-19 that has infected 150 people in India until now and claimed three lives.

Several passengers posted videos of CISF personnel, besides those from the Airport Health Organisation and the Delhi Police, refusing to return their passports without the screening. They also alleged that they were made to wait in queues for hours with other “suspected cases”, increasing their risk of contracting the infection.

Passengers landing at any international airport in India, especially from the 11 marked out countries, are required to go through a mandatory screening. The 11 countries are UAE, Qatar, Oman, Kuwait, China, South Korea, Iran, Spain, France, Germany and Italy.

Speaking to ThePrint, a source in the Ministry of Home Affairs said the videos doing the rounds were from Sunday, when the airport had not streamlined the process of screening.

“The procedure has been laid down. The airport staff, immigration officers, CISF and Delhi police are working 24×7 to ensure that the process is smooth. But we need the people to cooperate with the teams at the airport,” the source said.

“No one is seizing passports of passengers. The team of Airport Health Organisation (APHO) is just taking passports of the passengers till their screening is done. If they get the clearance, their passports and luggage are handed over and they are free to go home with an undertaking that they will quarantine themselves,” he added.

If the passengers display any symptoms, they are directly taken to hospital.

“It is a global crisis and they need to understand that since the process for clearance is a bit lengthy, it takes time. One needs to be patient and calm. We cannot afford to not screen passengers properly,” he said.

Also read: Evidence emerging coronavirus could slow by summer with warmer temperature, humidity

The procedure in place

After the passengers de-board the flight, they are divided into five groups — each with at least 30 passengers.

Each group is then led by a team which includes two CISF officers, one personnel from the airline and an officer from the Delhi Police, who assist these passengers till the end to ensure smooth clearance.

Till Sunday, the APHO was taking the passports of passengers as soon as they de-boarded their flights. However, according to immigration officials, this was discontinued and the process was streamlined from Monday.

According to the new procedure, once the flight lands, the passengers go through an automatic screening.

“There is a system in place. Once the passengers pass through the automatic screening, there is a green light which flashes if the passenger is doubtful. We then ask them to step aside,” the immigration officer explained.

The passengers are then divided into three categories. Category A consists of people who are symptomatic. Category B are the people who are asymptomatic but are above 60 years of age and have other illnesses such as diabetes, kidney function issues etc. Category C includes people who do not have any symptoms, are less than 60 years of age and do not have a history of diseases.

“The people under the A category are taken straight to the hospital. The ones in B and C are taken for a thermal screening,” the officer said.

The government has also given directions that no flights from the 11 notified countries will land in India at the same time.

“No two flights are landing at the same time to ensure that the passenger flow is staggered and the screening can be done smoothly. The Air Traffic Control is ensuring this,” the officer said.

The passengers who are not doubtful are then taken to the immigration, following which they collect their baggage, clear customs and are then handed over their documents.

“After the screening is done, all the documents including passports are being handed over to the passengers. It is only the cases in which we are doubtful, multiple screening are also being done,” the officer said.

Also read: Govt sets up science and tech core team to coordinate efforts against coronavirus


Subscribe to our channels on YouTube & Telegram

Support Our Journalism

India needs fair, non-hyphenated and questioning journalism, packed with on-ground reporting. ThePrint – with exceptional reporters, columnists and editors – is doing just that.

Sustaining this needs support from wonderful readers like you.

Whether you live in India or overseas, you can take a paid subscription by clicking here.

Support Our Journalism


  1. I am foreign returned and I haven’t seen such extreme levels of inefficiency anywhere else. 7.5 hours after thermal scanning to get through immigration and there is still another round of health screening to be done. It is faster to do an actual COVID test on everyone – results come back in 6 hours.

  2. These so-called foreign return Indian passengers would not have guts to throw tantrums like this if they were overseas. Once some of these foreign return passengers land on Indian soil they have a tendency to behave like this specially newly travelled abroad. let them try this in USA or Canada and see what happens

  3. We have a plan to return India( Mumbai via Delhi) from Tokyo at the end of March 2020. There is a gap of three hours in Delhi. As the two air airlines are different( Tokyo – Delhi and Delhi- Mumbai) what would be the immigration and health checkup procedure- please clarify. Will it be possible to catch the connecting flight (from same terminal) with in 3 hrs. Whether there would be double health checkup at Delhi and Mumbai both?

Comments are closed.

Most Popular