New Delhi: The Telecom Regulatory Authority of India (TRAI) has ordered telecom providers to stop providing call center services to unregistered senders and telemarketers, PIB stated.
According to a statement issued by TRAI on August 13, the service providers will have to stop making promotional voice calls using SIP/PRI or other telecom resources from all unregistered senders or telemarketers.
“Following are the directions issued to the Access Service Providers: all promotional voice calls from the unregistered Senders/Unregistered Telemarketer (UTMs) using Telecom Resources (SIP/PRI/other telecom resources) shall be stopped immediately; if any unregistered Sender/Unregistered Telemarketer (UTM) is found to be misusing its Telecom Resources (SIP/PRI/other telecom resources) for making commercial voice calls in violation of the regulations resulting into consumer complaints against any one or more number of resource indicators allocated to the Sender – all the telecom resources of such Sender shall be disconnected by the Originating Access Provider (OAP) for a period up to two years as per the provisions of the regulation 25 of the regulations; such Sender shall be blacklisted by the OAP for a period up to two years as per the provisions of the regulations; information regarding blacklisting of the Sender shall be shared by the OAP with all other Access Providers on DLT platform, within 24 hours, who will, in turn, disconnect all the telecom resources given by them to that Sender within the next 24 hours; no new telecom resources shall be allocated to such Sender by any Access Provider during the period of blacklisting as provided for in the regulations,” the statement said.
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