blinkX is committed to exceptional customer service, ensuring that traders receive timely and reliable support in the fast-paced world of trading. To meet these demands, blinkX has built a robust customer experience platform, providing traders with access to help whenever needed. blinkX – an online trading platform has an exceptional Google Play Store rating of 4.7 reflecting the company’s ongoing dedication to providing top-notch support.
Empowering Traders with Superior Customer Support
Whether traders are executing high-volume trades or seeking clarity on complex queries, blinkX offers seamless support 24/7. The company’s customer service capabilities are designed to provide consistent assistance through voice, chat, and email—three modes of communication tailored to the diverse needs of their trading community. With a dedicated team of 30 customer executives, supported by five team leaders, blinkX ensures swift and efficient query resolution.
Key Highlights of blinkX’s Customer Experience Capabilities:
24/7 Availability: blinkX’s customer support operates around the clock, ensuring traders never experience downtime when seeking assistance, help is always just a call or message away.
Multiple Support Channels:
Voice Support: Traders can discuss detailed queries directly with experts, receiving real-time guidance to enhance trading confidence.
Chat Support: For quick questions, blinkX’s chat feature offers instant solutions, allowing traders to stay focused on their strategies without delays.
Email Support: For more detailed inquiries, traders can opt for email support, where the team responds promptly with comprehensive answers.
Impressive Query Resolution Performance: With 99% of voice queries, 98% of chat queries, and 79% of email queries resolved on the same day, blinkX ensures traders can quickly return to their activities, confident that their concerns are being addressed.
Skilled and Trained Team: blinkX’s support team undergoes regular training and fortnightly assessments to ensure they are equipped to handle diverse and complex queries. This ongoing focus on improvement ensures the highest quality of support.
blinkX Chatbots:
A. WhatsApp Chatbot: blinkX subscribers can now access critical reports instantly via the WhatsApp Chatbot service. With just a few taps, users can retrieve up to 65 essential reports, including Portfolio, 3 Years Profit & Loss, DP Holding, Ledger, MTF, Open Positions (Cash/FO), Risk, MF, and Trade Book reports. While other players in the industry may require users to request such reports via email, which can lead to delays, BlinkX ensures vital information is available on-demand, enhancing convenience and keeping traders well-informed.
- Website Chatbot: blinkX has also deployed an advanced AI-powered virtual customer-service agent on their website. Equipped with Natural Language Processing (NLP) and a state-of-the-art Large Language Model (LLM), this chatbot handles frequently asked questions, client grievances, and even subjective queries with ease. By managing both trading and holdings-specific questions at scale, it frees up significant bandwidth for the CX team. If further assistance is required, the chatbot provides an option to connect with a human agent via WhatsApp, ensuring continuous, 24/7 support without compromising response quality.
Gagan Singla, MD at blinkX, shared, “We believe that offering a great platform is just half the equation. The real value lies in how well we support our users when they need us most. With our 24/7 customer service, we’ve taken the extra step to ensure that every trader, whether they’re a seasoned pro or just starting, feels valued and supported. Our team works tirelessly to provide fast, efficient service, because we know that in trading, every second counts.”
He added, “Our customer support capabilities are a direct reflection of our dedication to the traders who trust us with their trades every day. We’re not just a platform—we’re a partner in their trading journey, and our support team stands ready to assist at every turn.”
Pricing Revolutionized for Serious Traders
blinkX has also revolutionized pricing for serious traders with its brokerage-free subscription plans, priced at ₹299 for 2 months and ₹799 for 10 months. These plans come with no per-order pricing, allowing traders to trade unlimited with a simple subscription fee. For example, traders placing 10 orders a day (200 orders a month) would pay ₹4,000 in brokerage with other discount brokers, but with BlinkX, it’s just ₹299 for two months. Those placing 1,000 orders a month could save up to ₹20,000. This pricing truly revolutionizes how active traders manage their costs, making blinkX trading app, the most affordable platform for high-volume traders.
Platform Stability
Backed by the expertise of JM Financial, blinkX blends innovative technology with trusted insights to empower traders to make confident and well-researched decisions. With an app rating of 4.7+, BlinkX’s platform stability is highly regarded, giving traders the confidence they need to rely on it for smooth, uninterrupted trading. At blinkX, we’re not just shaping the future of trading; we’re making sure it’s a future where traders can thrive.
About BlinkX
Founded in 2022, blinkX by JM Financial is a dynamic platform offering a suite of financial services. The company’s investment portfolio includes equity, currency, derivatives, IPO, equity SIP, mutual funds, and margin funding. Moreover, with blinkX, you can monitor indices data such as NSADAQ, GIFT Nifty live, S&P 500, and more. With its innovative subscription pricing model and a focus on enhancing the trader experience, blinkX is changing the landscape of trading in India.
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