In the heart of Chhattisgarh, where healthcare accessibility has often been a challenge, Ziqitza Healthcare Limited (ZHL) emerges as a beacon of hope, transforming lives through its 104 Health Helpline. With a rich history of successfully managing similar projects in Madhya Pradesh and Odisha, Ziqitza Healthcare brings unparalleled expertise and commitment to the people of Chhattisgarh.
A Compassionate Approach to Healthcare
ZHL’s extensive experience in handling over 20,000 calls a day speaks volumes about its dedication to bridging healthcare gaps. The recently announced plan to establish a 30-seater Call Center in Raipur signifies a significant stride towards expanding their reach and ensuring that the entire state of Chhattisgarh receives timely medical assistance. In the past year alone, the 104 Health Helpline in Chhattisgarh has answered to the outbound calls of over 1 million individuals.
Naresh Jain – Co-Founder & Director at Public Health Sector Projects, Ziqitza Healthcare Ltd, shares, “We are not just managing calls; we are connecting with people, understanding their concerns, and providing holistic healthcare solutions. It’s about more than numbers; it’s about making a difference in every caller’s life.”
A Holistic Approach to Healthcare
The 104 Health Helpline, a lifeline for many, operates seamlessly in four major areas: Medical Advice, Medical Information, Counselling, and Complaint Registration. Sweta Mangal Ziqitza co-founder says, beyond addressing common ailments like cough, cold, fever, and dietary concerns, the helpline delves into the realms of mental health. Trained psychologists form an integral part of the service, offering telephonic support and counselling for stress, depression, anxiety, post-trauma recovery, HIV, AIDS, STIs, and adolescent age-related problems.
Embracing Technology for Better Healthcare
To enhance the efficiency of the helpline, Ziqitza is set to establish a 30-seater Call Center in Raipur, equipped with algorithm-based application technology. This cutting-edge approach, coupled with the Mother and Child Tracking System (MCTS) and a Grievance Redressal system, promises to revolutionize healthcare accessibility in Chhattisgarh.
Naresh Jain emphasizes: “We are not merely answering calls; we are leveraging technology to create a seamless healthcare ecosystem. Our aim is to empower individuals with information, support, and a reliable connection to the healthcare they deserve.”
Making a Difference, One Call at a Time
The 104 Health Helpline goes beyond conventional medical assistance, offering a compassionate human touch. The trained team at the call center ensures that every query, whether related to medical advice, information, counselling, or complaint registration, is handled with empathy and expertise.
Empowering Through Information
Under the medical information section, the helpline addresses a myriad of queries—hospitals, diagnostic services, and other healthcare institutions. The application of advanced technology ensures that responses are not just accurate but delivered promptly, easing the concerns of those seeking information. Similar thoughts were shared by Ziqitza Rajasthan & Sweta mangal co-founder of Ziqitza.
Ziqitza Limited’s 104 Health Helpline is not just a service; it’s a lifeline for the people of Chhattisgarh. As the 30-seater Call Center gears up to serve the entire state, it brings with it a promise—a promise of accessible, empathetic, and technologically advanced healthcare, making a tangible difference in the lives of every caller. The human touch in every interaction echo Ziqitza’s commitment to fostering a healthier and happier Chhattisgarh.
For further information, please contact: visakh.dayanandan@zhl.in
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