Chicago: Boeing Co. is open to dropping the “Max” branding for its latest 737 jetliner, depending on an assessment of consumer and airline responses to an aircraft name that’s been tarnished by two fatal crashes and a three-month grounding.
“I’d say we’re being open-minded to all the input we get,” Chief Financial Officer Greg Smith said Monday in an interview on the sidelines of the Paris Air Show. “We’re committed to doing what we need to do to restore it. If that means changing the brand to restore it, then we’ll address that. If it doesn’t, we’ll address whatever is a high priority.”
For now, executives insist they have no immediate plans to drop the Max name for something less associated with tragedy, such as the product numbers that marked earlier generations of the company’s best-selling aircraft. A name change would be a retreat for the planemaker, which has worked hard to capture the imagination of travelers with monikers such as Max and Dreamliner, as the 787 is called.
“Our immediate focus is the safe return of the Max to service and re-earning the trust of airlines and the traveling public,” Boeing said in a statement after the interview with Smith. “We remain open-minded to all input from customers and other stakeholders, but have no plans at this time to change the name of the 737 Max.”
The damage to the company’s own name, as well as its jetliner brands, is just one aspect of the crisis that Boeing teams are managing from a Seattle-area war room. Smith tunes in to daily phone calls with Chief Executive Officer Dennis Muilenburg and Greg Hyslop, who oversees the aerospace giant’s engineering corps. They’ve hired outside advisers to help with branding and technical matters, along with crisis-management experts Sard Verbinnen & Co.
Boeing rose 2.4% to $355.59 at 2:51 p.m. in New York, the biggest gain on the Dow Jones Industrial Average.
If Boeing does change the Max’s branding, it would be following a suggestion made two months ago by U.S. President Donald Trump, who tweeted that the company should “rebrand the plane with a new name.”
What do I know about branding, maybe nothing (but I did become President!), but if I were Boeing, I would FIX the Boeing 737 MAX, add some additional great features, & REBRAND the plane with a new name.
No product has suffered like this one. But again, what the hell do I know?
— Donald J. Trump (@realDonaldTrump) April 15, 2019
While it’s up to global regulators to determine when the 737 Max will eventually fly again, Boeing is trying to anticipate and plan for every possible scenario related to the unprecedented grounding, which has triggered one of the worst crises in the planemaker’s century-long history.
The Chicago-based company knows that the ultimate success of its effort lies in winning back the confidence of travelers, particularly those skittish about Boeing’s best-selling airplane after 346 travelers died in two fatal accidents within a five-month span.
But it’s unfamiliar territory for a company more accustomed to wrangling with airlines, lawmakers and heads of state.
“How do you talk to that person in seat 17A,” Smith said. “At the end of the day, the Boeing brand is ours.”